ANALYSIS OF BUSINESS PROCESSES: METHODOLOGICAL ASPECT

Abstract

Due to the fact that the activity of the enterprise consists of a chain of business processes that have their own characteristics, it is necessary to develop an individual approach to their management. This requires the transformation of economic analysis to ensure its functional role in justifying management decisions regarding the optimization of business processes. Each business process is a complex object, so it is advisable to study it with the help of system analysis. It provides: the study of the object taking into account all its internal and external connections as part of a system of a higher hierarchical level; determination of quantitative and qualitative parameters of cause-and-effect relationships between the forming factors that have a specific nature and the business process as a whole, as well as the economic activity of the enterprise in general, by which changes and development of these elements and their integral system can be determined. At the same time, the business process can be evaluated both from the point of view of local goals and from the point of view of how these goals are consistent with the goals of the higher-level system (the methodology of complex system analysis of business processes includes six stages). A method of analyzing the uninterrupted flow of the business process is proposed. This technique involves diagnosis of process indicator values exceeding normal limits; identification and analysis of the causes of deviations from the normal flow of the process; substantiating the expediency of adjustments, developing a system of measures to implement actions in accordance with the requirements of the procedure and determining their effectiveness. This will allow the manager to quickly manage the business process, maintaining its normal course relative to the specified requirements.